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Ohana Database Administration TM · Overview
Rare & Dear’s Team of
Experts focused on Database Administration provides
Your Company with: ·
A Consistent High Level of Expertise ·
Additional Team Members - Available On Demand ·
Exceptional Response and Faster Problem Resolution ·
24 x 7 x 52 Availability ·
More Stable Databases due to Consistent Expert Attention Rare & Dear’s Clients are No Longer dealing with: ·
Hiring, Training, Managing, Supervising and retaining
Expensive, Hard-to-find DBAs ·
Paying Benefits: Vacation, Holidays, Sick Pay, Maternity
Leave, Medical & Liability Insurance, and Taxes… ·
Finding extra Office Space, Furniture, and Equipment ·
Planning around Vacation, Sick Time, Holidays, and Leave Of
Absence Our technical roots run
deep and wide. Rare & Dear's technical team averages 23 years of IT
experience, 10 of those using Oracle.
Our CTO was one of the three original developers of the Oracle
database. We have achieved a
reputation for excellence in Hawaii and the mainland providing services to
organizations such as: City & County of Honolulu, State of Hawaii, UH
Foundation, DTRIC, Cheap Tickets, Bank of Hawaii, US Navy, Cisco, Nortel, and
Salon.com. Our
Ohana-Database Administration (DBA) program is one of our many
fine services that utilize a Team of experts that helps our clients by
providing a consistently high level of expertise. They don’t have to bother with hiring and
training junior staff, which may or may not be able to handle the job at hand.
Losing employees that were trained in-house can be expensive, and replacement
can be even more frustrating. Many
companies in today’s economy are being forced to cut budgets, reduce staff
size, and tighten the belt in order to survive the economic downturn. Rare & Dear is poised to help, offering complete
outsourcing of your Oracle DBA needs or additional Team Members to
help your company in times of expansion, change, or belt tightening. Our Team
Members are available through On-Site & Remote Support Contracts,
or On-Demand should the need for additional assistance arrive unexpectedly.
Our Oracle Certified Team provides exceptional response to your
individual requirements and combines the talents of many individuals, providing
faster resolution to problems. We
offer a Team that is available 24 hours a day, 7 days a week, and 52 weeks a
year in order to meet your needs; coverage that is impossible with a single
DBA. Additionally, with Ohana-DBA, your Oracle system will experience
fewer problems and outages since your database will be more stable due to
the excellent care and feeding our staff gives. In today’s competitive business environment, companies are forced to deal
with losing IT professionals to other firms. Replacing these individuals can
take valuable resources, and time. Rare & Dear’s Ohana-DBA
Clients are no longer dealing with the frustration of having to recruit new
DBAs. This means reduced costs of hiring, managing, supervising, and
retaining expensive employees. This savings can be recognized and
reallocated to other budgets, used for expansion, or realized as profit. The
avoided expense of employee benefits including: vacation & sick pay,
holidays, maternity leave, insurance, and taxes can easily be calculated.
Non-productive time, though harder to calculate, is none-the-less a real cost
of full time employees. Another indirect savings from a smaller staff is a reduction in the expense
of office space, furniture, and equipment. Many managers today believe in
business principles like: “Smaller Is Better” and ”Less Is More”.
Rare & Dear helps them implement these beliefs by allowing them to get the
job done without having to hire a full time employee to do it. Another important benefit for IT management
is the freedom of not having to plan around vacations, sick time, holidays,
and leaves of absence. Outsourcing Database Administration can be a wise business decision,
providing you with piece of mind. Knowing that your business and information
are secure and running soundly is invaluable. When you think about Ohana-DBA… …the choice becomes clear, once you’ve met Rare & Dear. Ohana-DBA offers you a host of services
tailored to your specific requirements: · Backup and Recovery: Though often overlooked, reliable
backups are of paramount importance. Rare & Dear will review any existing
procedures and modify if needed to support your recovery needs. After an
initial recoverability verification test, monthly validation of system backups
and recoverability of the system will be performed, to help ensure database
integrity. Our Team will monitor the
performance of routine data exports.
Annual, planned, recovery revalidation are included. ·Resource and Performance Management: Weekly database health checks will be
performed to check storage conditions, monitor performance, and look for
evidence of any problems in the database.
Minor adjustments and tuning may be performed at this time and major
corrective action will be scheduled for appropriate times. We will complete
monthly analysis of the database for the purpose of system tuning, making
performance adjustments, and tracking overall performance. · Database Security: Our Team will create and maintain
database users, roles, and profiles.
All security actions are to be performed as directed by the Client. Our experience has shown that a surprising
number of systems run without a realistic security implementation. Many use default or obvious passwords on
critical system and user accounts. · Space
Management: If needed, we will configure the database with the appropriate amount of
space for tables, indexes, sorts, rollbacks and free space. Space usage will be
monitored regularly and adjustments made as required. · Capacity
Planning: Monthly analysis of
space usage will be done to help anticipate problems before they occur and
facilitate growth planning. Corrective
action may be taken at this time or scheduled for appropriate future times. · Fault
Management: The Rare & Dear Team will notify Client representative of significant
database related failures and take corrective action if specified in the
contract. · Data Control: Rare & Dear will execute
necessary relocation of data files, online redo logs, and database control
files. We will create and maintain
constraints as defined by Client. In
addition, we will assist with any non-routine data loads, exports or imports. · Software Upgrades: We track Oracle software upgrades and
patches and will install those that are appropriate for the Client’s system. Ohana-DBA
includes up to 2 minor updates and
1 major upgrade per year. · Emergency Response: We will respond to emergencies as
required, to help minimize database service outages due to software or
configuration issues. Hours of availability are specified in the service
contract. · Documentation: Rare & Dear’s Ohana-DBA
will maintain existing database documentation and record all events and
corrective actions taken, providing documentation to the client as required. · Database
Monitoring and Tuning Scripts: Rare & Dear uses proprietary
scripts to monitor and tune databases.
For clients who purchase a minimum 12-month contract for Ohana-DBA
services, we will provide a license to use these scripts. These provide the same function as some 3rd
party DBA tools and can serve as excellent examples of SQL coding for a junior
DBA or developer. With Rare & Dear’s
Ohana-DBA, you have our highly skilled Oracle Certified Team on your side,
helping to assure that your systems are performing to their peak efficiency. Please review “Description of
Services” for a detailed outline of the functions included in our Programs I.
Advisory
DBA Services
Ohana-DBA Advisory & Oracle
Certified Support Program (Production Environment)*
II.
Standard
DBA Services
Ohana-DBA Full Oracle Certified
Support Program (Production Environment)*
III.
Development
DBA Services
Ohana-DBA Full Oracle Certified Support
Program (Development Environment)*
*A complete Database Audit will be performed to determine
individual contract requirements. |
